Old fault reports

Not all reports are available in English. Please refer to the German version of our website for further details. Fault reports, in German

State	Date	Description
	10.08.2023 16:35	Issues with ETHIS and Google Chrome	Details
Issues with ETHIS and Google Chrome It may occur that ETHIS does not respond with the Google Chrome browser. In this case, please use another browser. Last change: 23.08.2023 17:51
	31.07.2023 10:36	Login into GMIS does not work	Details
Login into GMIS does not work The login to GMIS is not working at the moment. The corresponding team is working on the solution of the problem. Last change: 23.08.2023 17:51
	19.07.2023 12:21	Access to NAS12 disturbed	Details
Access to NAS12 disturbed Dear NAS12 customers We are currently observing performance losses at NAS12 at the Zentrum SMB location. We're working on it. We will inform you as soon as the updates are installed. Thank you for your understanding. Last change: 19.07.2023 15:59
	17.07.2023 13:12	Problem with switch swi-hci-d533-b	Details
Problem with switch swi-hci-d533-b There's currently an issue on the switch swi-hci-d533-b. We're working on the resolution. - The issue has been resolved. Last change: 17.07.2023 14:43
	17.07.2023 09:15	IT Shop not reachable	Details
IT Shop not reachable The IT Shop is not reachable at the moment. Last change: 17.07.2023 11:12
	12.07.2023 10:32	Problems with the MFA registration	Details
Problems with the MFA registration Currently we have a problem with the registration process for MFA. It is not possible to perform an automatic OTP registration. Last change: 12.07.2023 12:15
	03.07.2023 10:06	Unknown network failure LCA	Details
Unknown network failure LCA We still have an unknown network fault in the LCA ->Power interuption in the LCA Last change: 03.07.2023 13:24
	29.06.2023 13:55	swi-hci-d525-a 'down'	Details
swi-hci-d525-a 'down' A single client produced packet with tausend of different Mac addresses. This caused the switch to crash. Last change: 29.06.2023 14:42
	13.06.2023 14:04	Problems with swi-hci-d513-a	Details
Problems with swi-hci-d513-a At the moment we have a problem on the swi-hci-d513-a. We are working on solving the problem. Last change: 14.06.2023 08:37
	02.06.2023 08:51	Error on swi-chn-h77-a member down	Details
Error on swi-chn-h77-a member down At the moment we have a member failure on the swi-chn-h77-a We are working on fixing the problem Last change: 02.06.2023 09:11
	26.05.2023 11:13	SharePoint	Details
SharePoint Problems with OfficeOnline service: Currently no Office documents can be opened in the browser. As a workaround, open documents directly in the application. We are working on a solution. Last change: 26.05.2023 12:11
	16.05.2023 09:28	Netzwerkproblem im Gebäude OAT	Details
Netzwerkproblem im Gebäude OAT Derzeit gibt es ein Netzwerkproblem im Gebäude OAT. Wir arbeiten daran und entschuldigen uns höflich für die damit verbundenen Unannehmlichkeiten. Freundliche Grüsse Last change: 26.05.2023 12:11
	12.05.2023 15:25	problems with switch swi-chn-g36-a	Details
problems with switch swi-chn-g36-a We hat to power-cycle the switch Last change: 26.05.2023 11:52
	04.05.2023 15:57	Firewall redundancy issues	Details
Firewall redundancy issues The firewalls of the following VPZ are not redundant: CHAB-DMZ; ERDW-SEISMO; GMP; ID-CXS-EE-CLIENTS; ID-IT-SEC; ID-KOM; MAVT-MANAGED; MAVT-SELF-M; STAFF-NET; ZO Last change: 05.05.2023 11:43
	03.05.2023 10:58	Calls OpenScape Mobile App	Details
Calls OpenScape Mobile App It is currently not possible to accept calls on the OpenScape Mobile app. The following announcement is heard: The subscriber is not available. Outgoing calls are possible. Alternatively, the preferred device for incoming calls can be set to mobile. Last change: 05.05.2023 11:00
	03.05.2023 08:19	Problems with the switch swi-chn-l15-a since last night	Details
Problems with the switch swi-chn-l15-a since last night We had problems with the switch swi-chn-l15-a since last night. The switch has been rebooted to solve the issue Last change: 12.05.2023 15:25
	02.05.2023 07:42	Reset via SMS	Details
Reset via SMS The password and MFA reset via SMS is currently not possible. Please use the reset via e-mail. Last change: 02.05.2023 08:22
	28.04.2023 09:17	Login Printers - PaperCut is not available.	Details
Login Printers - PaperCut is not available. PaperCut is not available at the moment, a login at the printers is therefore not possible. Last change: 28.04.2023 09:46
	19.04.2023 09:27	Hotline Service Desk of IT Services out of operation	Details
Hotline Service Desk of IT Services out of operation For technical reasons, the hotline of the IT Services Service Desk 2-7777 is out of service. Please open a ticket via servicedesk@id.ethz.ch or https://idapps.ethz.ch/smartdesk/. We are working to solve the problem as soon as possible. Last change: 19.04.2023 10:24
	05.04.2023 16:41	Network failure swi-hci-d513-b	Details
Network failure swi-hci-d513-b We have a defective switch member on the swi-hci-d513-b We are working on fixing the problem Last change: 05.04.2023 17:16
	04.04.2023 08:29	Currently there are partial problems with the provisioning of services in the IT Shop.	Details
Currently there are partial problems with the provisioning of services in the IT Shop. Currently there are partial problems with the provisioning of services in the IT Shop. The interface to Sap does not work. Affected are offers for chargeable services, which result in an internal billing. Last change: 04.04.2023 09:05
	31.03.2023 07:48	swi-cab-e20-2-a is down	Details
swi-cab-e20-2-a is down The swi-cab-e20-2-a is down We are working on fixing the problem Last change: 31.03.2023 08:04
	24.03.2023 09:30	Citrix Workspace certificate problem - users unable to login	Details
Citrix Workspace certificate problem - users unable to login Due to an expired certificate in the Citrix Workspace app for Mac, users are unable to login to the service. The workaround is to use the web service until Citrix fix the problem. Last change: 30.03.2023 14:32
	23.03.2023 11:25	Problems with switch swi-hci-c337-a	Details
Problems with switch swi-hci-c337-a some LAN connections that terminate on this switch are currently not available Last change: 23.03.2023 11:38
	23.03.2023 07:28	Login IAM (passwort.ethz.ch)	Details
Login IAM (passwort.ethz.ch) The login into IAM webcenter (password.ethz.ch) is not possible at the moment. Last change: 23.03.2023 07:57
	22.03.2023 09:17	MFA Reset not possible	Details
MFA Reset not possible The Reset for ETH MFA is not possible at the moment. Last change: 22.03.2023 10:00
	16.03.2023 10:06	Emergency Reboot von Switch xswi-bsa-c234-b	Details
Emergency Reboot von Switch xswi-bsa-c234-b Aufgrund einer technischen Störung müssen wir den Switch swi-bsa-c234-b neu starten, dies dauert aufgrund der neuen Software ca. 15.20 Minuten. Wir entschuldigen uns für die damit verbunden Unannehmlichkeiten. Last change: 16.03.2023 16:10
	15.03.2023 16:44	Restore / Restriction of the Phone forward permission	Details
Restore / Restriction of the Phone forward permission Due to a current incident, the original telephone forwarding permission to external (before the pandemic) will be restored immediately. This means: - All currently activated external redirections will be blocked. - New forwarding to external can no longer be activated. - Various value-added services in Germany and abroad are blocked until further notice. If you need your ETH mobile phone number, you can immediately migrate to our softphone solution. Thank you for your understanding. Your Informatikdienste Infrastructure Voice Network Last change: 17.03.2023 09:14
	09.03.2023 07:56	Currently there are problems with the DHCP and DNS servers	Details
Currently there are problems with the DHCP and DNS servers Currently there are problems with the DHCP and DNS servers. We are working on the solution. Last change: 14.03.2023 08:47
	08.03.2023 10:17	Störung Etagenswitch swi-chn-h77-a	Details
Störung Etagenswitch swi-chn-h77-a Wir haben im Moment ein Problem mit dem Etagenswitch swi-chn-h77-a alle Netzwerkanbindungen welche auf dien Switch terminieren sind derzeit unterbrochen. Wir arbeiten an dem Problem und entschuldigen uns für die damit verbunden Unannehmlichkeiten. Last change: 20.06.2023 13:57
	07.03.2023 08:35	QR code website for MFA registration out of order	Details
QR code website for MFA registration out of order The website for MFA registration password.ethz.ch/qrcode is currently out of order. We are working on it. Last change: 07.03.2023 09:39
	02.03.2023 08:03	Network problems	Details
Network problems Due to a network problem, various external services (such as Zoom, Microsoft Teams, etc.) are currently unavailable. The problem occurs both at ETH itself and via VPN. If you are working in your home office, please disable VPN to get access to external services and websites. Last change: 02.03.2023 09:18
	22.02.2023 16:39	Floor-Switch swi-hif-b73-a is offline	Details
Floor-Switch swi-hif-b73-a is offline The switch is currently offline due to a fiber cut. All LAN connections terminating on it are not available. Last change: 23.02.2023 11:26
	10.02.2023 07:38	Login problems	Details
Login problems Currently there are login problems on various ETH systems. Affected are systems that use LDAP for authentication. Last change: 10.02.2023 08:15
	26.01.2023 15:09	Confluence failure	Details
Confluence failure we have problems with Confluence at the moment. The large number of requests has made problem analysis impossible. That's why I have taken Confluence offline at the moment. We try to keep the downtime as short as possible. Last change: 31.01.2023 12:51
	20.01.2023 15:53	Email problems with PSI recipients	Details
Email problems with PSI recipients Since PSI completed the migration of their mailboxes to the MS Cloud last Monday, there have been two issues with sending mail to PSI mail recipients: The first problem involves Outlook. The PSI addresses in the Outlook cache have become invalid due to the cloud migration. This can be solved by deleting the affected addressee(s) from the Outlook cache in your Outlook. The second problem concerns the forwards to PSI mail addresses recorded in IAM. These forwards have become invalid. Unfortunately, it is currently not possible to create new forwards to PSI addresses. This is prevented by IAM. We are working on the problem. Last change: 01.03.2023 13:49
	20.01.2023 09:52	gitlab.ethz.ch is down at the moment.	Details
gitlab.ethz.ch is down at the moment. gitlab.ethz.ch is down at the moment. We are working on a solution to the problem. Last change: 20.01.2023 10:15
	18.01.2023 11:18	Accessibility Services	Details
Accessibility Services At the moment some services (e.g. IAM) are not available. We are working on a solution. Last change: 18.01.2023 11:29
	16.01.2023 16:56	Problems with WordPress websites	Details
Problems with WordPress websites Our WordPress instances are currently experiencing problems. The following error message appears on the web pages: "You don't have permission to access this resource." We are working on a solution Last change: 17.01.2023 07:19
	05.01.2023 09:48	Login IT Shop	Details
Login IT Shop The login in the IT Shop is not possible at the moment. Last change: 05.01.2023 10:24
	03.01.2023 09:54	No procurement of DigiCert TLS/SSL certificates	Details
No procurement of DigiCert TLS/SSL certificates At the moment, no new TLS/SSL certificates can be obtained from DigiCert. Certificates already obtained and stored in our PKI can still be downloaded. Machine certificates and mail certificates are not affected. Last change: 03.01.2023 11:10
	19.12.2022 13:20	gitlab.ethz.ch not reachable	Details
gitlab.ethz.ch not reachable gitlab.ethz.ch is not reachable at the moment. Last change: 19.12.2022 15:09
	13.12.2022 09:46	Linux web hosting several sites down	Details
Linux web hosting several sites down The problem has been identified and we are working on the solution (problems with the LE certificates) Last change: 13.12.2022 13:32
	07.12.2022 11:33	Update: Fault on NAS12 storage	Details
Update: Fault on NAS12 storage The S: drive (ZO) or NAS12 storage drive in general can be accessed again. However, there may still be occasional interruptions in the connection. We are doing our best to get a stable connection as soon as possible. Last change: 19.01.2023 14:06
	07.12.2022 09:26	polybox down	Details
polybox down Due to announced maintenance work on our storage environment, there was an unexpected problem that caused polybox to fail. The problem lasted from yesterday evening until midnight. Last change: 07.12.2022 09:26
	30.11.2022 08:52	Malfunction: No receipt of QuoVadis mail certificates	Details
Malfunction: No receipt of QuoVadis mail certificates At the moment, no new mail certificates can be obtained from QuoVadis. Certificates already obtained and stored in our PKI can still be downloaded. Machine certificates and TLS/SSL certificates are not affected. Last change: 30.11.2022 17:00
	25.11.2022 10:10	Smartdesk malfunction	Details
Smartdesk malfunction No tickets can be entered in the Smartdesk at the moment. We are working on a solution. Last change: 25.11.2022 13:25
	16.11.2022 07:50	Obtaining certificates	Details
Obtaining certificates There is a problem with obtaining new mail certificates. New certificates are affected, certificates already obtained and stored in our PKI can still be downloaded. Machine certificates and TLS/SSL certificates are not affected. Last change: 16.11.2022 10:45
	04.11.2022 10:06	Problem with sending e-mail to external addresses	Details
Problem with sending e-mail to external addresses Sending emails to external addresses hosted by Microsoft is partly not possible. We are working on a solution. Last change: 07.11.2022 08:24
	01.11.2022 14:53	Linux in the computer rooms: currently no login possible	Details
Linux in the computer rooms: currently no login possible Unfortunately, it is currently not possible to log in to Linux stations in the computer labs. Windows stations are not affected by this. We are working at full speed to solve the problem. Last change: 03.11.2022 10:52
	01.11.2022 10:22	ethis website remains white	Details
ethis website remains white The ethis.ethz.ch website remains white. We are in the process of solving the problem. Last change: 01.11.2022 14:56
	27.10.2022 17:32	Network issues with DNS-Service	Details
Network issues with DNS-Service Currently there is a problem with DNS resolutions (network problems). Various services are not accessible at the moment. A solution is being worked on. Last change: 28.10.2022 14:19
	17.10.2022 10:16	public wifi does not send sms with code	Details
public wifi does not send sms with code When registering for the public wifi, no sms with the code is sent. A solution is being worked on. Last change: 27.10.2022 11:47
	13.10.2022 11:09	Login delay with ETH card on MFDs	Details
Login delay with ETH card on MFDs There are currently problems with the login at printers with the ETH card. This is very delayed (30-60 seconds) and sometimes does not work at all (timeout). Last change: 17.10.2022 06:44
	10.10.2022 13:14	MFA Problems	Details
MFA Problems Due to a technical error, the setup, respectively the reset, of MFA does not work correctly at the moment. Last change: 14.10.2022 08:36
	06.10.2022 12:50	Network problems as a result of a defective switch swi-hci-c125-5-a	Details
Network problems as a result of a defective switch swi-hci-c125-5-a Network problems as a result of a defective switch swi-hci-c125-5-a, we are in the process of replacing this switch. Last change: 10.10.2022 11:32
	28.09.2022 08:49	WLAN performance in large lecture halls	Details
WLAN performance in large lecture halls At the moment, there may be performance problems with the WLAN in fully occupied lecture halls. We are working on fixing the problem. The problem has been fixed 28.9.2022 11:30am Last change: 03.10.2022 11:58
	26.09.2022 14:07	people.ethz.ch not available	Details
people.ethz.ch not available As soon as you enter a search term, the message appears: The requested application is currently not available. Please try to access again later. We are in the process of fixing the problem. Last change: 29.09.2022 15:09
	21.09.2022 12:47	Wifi/VPN Password	Details
Wifi/VPN Password Currently it is not possible to reset the Wifi/VPN password (radius password). Last change: 26.09.2022 14:11
	16.09.2022 12:30	Confluence not reachable	Details
Confluence not reachable Confluence is currently unavailable. Last change: 21.09.2022 12:47
	16.09.2022 08:26	Certificate error on idbdfedin16.ethz.ch	Details
Certificate error on idbdfedin16.ethz.ch Due to an expired certificate, an error message is displayed on the idbdfedin16.ethz.ch login server. This affects the login in various applications. Last change: 19.09.2022 09:03
	01.09.2022 07:41	ETHIS functionalities limited	Details
ETHIS functionalities limited At present, certain functions in ETHIS are only available to a limited extent. Last change: 05.09.2022 07:12
	29.08.2022 16:20	Network problems in the ZO realm	Details
Network problems in the ZO realm Due to a change, there are currently network problems in the realm of ZO. Last change: 02.09.2022 11:09
	23.08.2022 07:26	Confluence not reachable (unlimited.ethz.ch)	Details
Confluence not reachable (unlimited.ethz.ch) At the moment Confluence (unlimited.ethz.ch) is not reachable. A proxy error appears. We apologize and are working hard to find a solution. Thank you for your understanding. Last change: 26.08.2022 15:09
	11.08.2022 09:31	scan to mail still out of order	Details
scan to mail still out of order Currently the scan to mail is not working. The mails do not arrive in the mailbox. We are working to solve the problem as soon as possible. Last change: 23.08.2022 16:37
	10.08.2022 08:21	no incoming mail from external and scans	Details
no incoming mail from external and scans Currently, no emails from outside ETH (includes scans and triggering of emails from Mailcleaner) reach the inboxes. This is being worked on at full speed. Last change: 15.08.2022 14:32
	08.08.2022 08:53	ETH website partially unavailabl	Details
ETH website partially unavailabl ETH website (AEM websites) partially unavailable. We are working on a solution. Last change: 12.08.2022 14:20
	03.08.2022 08:26	New teams can no longer be created in Teams via the Provisioning App.	Details
New teams can no longer be created in Teams via the Provisioning App. New teams can no longer be created in Teams via the Provisioning App. We are in contact with the manufacturer and are looking for the cause. Last change: 10.08.2022 13:28
	21.07.2022 12:45	NAS22 in Hönggerberg	Details
NAS22 in Hönggerberg This morning (21.7.2022) around 10:31 am instabilities occurred for the first time in the NAS service (cluster NAS22 in Hönggerberg). There were service interruptions, which slowly increased and led to performance losses. Currently the service on NAS22 is stable, but not yet satisfactory. IBM support is working on the problem with the highest priority. Further interruptions on NAS22 must be expected. NAS services on cluster NAS12 in the center are working without problems, they are not affected. Translated with www.DeepL.com/Translator (free version) Last change: 28.07.2022 10:13
	19.07.2022 13:14	Problems with Sympa	Details
Problems with Sympa Mails to Sympa mailing lists are not delivered at the moment. We are working on a solution. Last change: 25.07.2022 06:43
	15.07.2022 11:28	Phishing "[Spam:]Vermehrt Lockouts auf ETH Accounts- vermeiden [Spam:]"	Details
Phishing "[Spam:]Vermehrt Lockouts auf ETH Accounts- vermeiden [Spam:]" Phishing mails with the subject "[Spam:]Vermehrt Lockouts auf ETH Accounts- vermeiden [Spam:]" are currently in circulation. Please ignore and delete these emails. Last change: 08.02.2023 14:26
	13.07.2022 13:49	Phishing "aus der Geschäftsstelle des Präsidenten der ETH Zürich" und "ETHZ/SCHOOL BROCURE"	Details
Phishing "aus der Geschäftsstelle des Präsidenten der ETH Zürich" und "ETHZ/SCHOOL BROCURE" Phishing mails with the subject "ETHZ/SCHOOL BROCURE" and "aus der Geschäftsstelle des Präsidenten der ETH Zürich" are currently in circulation. Some of these come from ETH internal addresses. Please ignore and delete these emails. Last change: 25.07.2022 06:43
	11.07.2022 14:02	Increased lockouts on ETH accounts	Details
Increased lockouts on ETH accounts We are currently seeing an increase in lockouts on ETH accounts. We are in the process of investigating this behavior. Last change: 25.07.2022 06:43
	11.07.2022 07:38	itshop with VPN and realm id-mazo not available	Details
itshop with VPN and realm id-mazo not available Unfortunately, at the moment the IT store is not available via VPN and the realm id-mazo. When logging in to itshop.ethz.ch, an error message appears. With Realm staff-net it works. We are working on it. Last change: 14.07.2022 13:08
	05.07.2022 07:46	The login on password.ethz.ch does not work even with correct login credentials	Details
The login on password.ethz.ch does not work even with correct login credentials We have problems logging into the IAM Webcenter. We always get the error message Login failed. We are working on the solution. Last change: 08.07.2022 13:17
	04.07.2022 08:47	partial network disruption Hönggerberg and data center	Details
partial network disruption Hönggerberg and data center As a result of a router crash, we had a partial network disruption in Höngerberg and in the data center The problem has been fixed Last change: 08.07.2022 13:17
	30.06.2022 09:56	Error DNSSEC	Details
Error DNSSEC We're having an issue with DNSSEC at the moment. We are working on fixing the problem Last change: 04.07.2022 06:14
	05.06.2022 19:52	Network outage swi-hg-h16-4-a	Details
Network outage swi-hg-h16-4-a A Stackmember didn't went online after the 'Integraletest'. He will be replaced on Tuesday Morning. Last change: 13.06.2022 10:50
	03.06.2022 12:05	Confluence	Details
Confluence Due to a zero day security vulnerability Confluence had to be taken offline. Among other things, this affects the Knowledge Base of IT Services. As soon as a patch is available from the manufacturer, we will re-enable Confluence. Last change: 03.08.2022 09:23
	03.06.2022 10:54	Network failure on swi-hpk-f21-2-a	Details
Network failure on swi-hpk-f21-2-a At the moment we have a problem with the swi-hpk-f21-2-a, for this reason network problems are to be expected in the HPK building. We are in the process of fixing the fault. Last change: 11.07.2022 08:01
	02.06.2022 14:47	possible access problems drive S:	Details
possible access problems drive S: Problems may occur when saving data to the S: drive. A solution is being worked on at full speed. Last change: 05.06.2022 19:52
	27.05.2022 14:17	Delay in sending mails	Details
Delay in sending mails There are currently isolated problems with sending mails. Mails are not sent immediately by the client, but remain in the outbox for some time. We are aware of this problem and are actively looking for a solution. Last change: 03.06.2022 10:54
	23.05.2022 08:36	Malfunction printserver	Details
Malfunction printserver The pia02 print server is currently unavailable. Last change: 12.12.2022 11:07
	23.05.2022 08:36	Network disruption as a result of power work swo-pfa-e83-a	Details
Network disruption as a result of power work swo-pfa-e83-a We have a network failure in the PFA building as a result of electrical work unknown to us. The swi-pfa-e83a is affected by this problem. The work lasts until around 10:00 a.m Last change: 27.05.2022 14:17
	13.05.2022 10:38	Problem in teams with a new meeting	Details
Problem in teams with a new meeting If you click on the «new teams meeting» button, the following error message appears: “The user accounts in Outlook and Teams do not match. Please make sure you are signed in to both applications with the same username and privileges.” This is a general Microsoft problem - not only the ETH is affected. As a workaround, it is recommended to create appointments directly in teams. Last change: 23.05.2022 08:36
	10.05.2022 10:44	artial network failure in HG D/E/F/FO/G floor	Details
artial network failure in HG D/E/F/FO/G floor Partial network failure in HG D/E/F/FO/G floor. We are currently experiencing an issue with the floor switch swi-hg-d17-1-a. Someone is going on site to fix the problem. We apologize for any inconvenience this may cause. Last change: 13.05.2022 11:14
	10.05.2022 09:44	Mail archive registration in IT shop does not work	Details
Mail archive registration in IT shop does not work Unfortunately, at the moment the registration for the mail archive in the IT shop does not work. We are working intensively on a solution. Last change: 17.05.2022 15:26
	04.05.2022 08:08	Phishing "System Administrator" and "Account Update"	Details
Phishing "System Administrator" and "Account Update" Phishing mails with the subject "Phishing "System Administrator" and "Account Update" and more are currently in circulation. Some of these come from ETH internal addresses. Please ignore and delete these emails. Last change: 30.05.2022 15:22
	02.05.2022 07:37	IT Shop not reachable	Details
IT Shop not reachable The IT Shop is not reachable at the moment. Last change: 17.05.2022 10:26
	21.04.2022 07:40	Network interrupted area FEL (Lindau)	Details
Network interrupted area FEL (Lindau) Update (20:00): The provider was able to resolve the issue. Update (12:50): the resolution of the problem will potentialle need several more hours. Update (11:00): a provider team is on the way to work on the problem. The maintenance planned for last night 01:00 - 06:00 on the fiberlink to FEL was appreantly not completed on time. Last change: 25.04.2022 08:09
	12.04.2022 12:37	VMware Shop Access	Details
VMware Shop Access The access to the VMware Shop is currently interrupted, respectively no products are displayed anymore. We are already in contact with the store operator and will get back to you as soon as possible. Last change: 23.09.2022 09:44
	30.03.2022 16:42	Problems with some switches in the HCI	Details
Problems with some switches in the HCI While preparing the switches for the software upgrade announced tomorrow, problems arose on some switches: swi-hci-c113-a: is ok again swi-hci-c113-b: is ok again swi-hci-j7-1-a: is ok again Last change: 04.04.2022 08:58
	25.03.2022 05:51	Interruption of Learning Applications QSS [Test]	Details
Interruption of Learning Applications QSS [Test] [Test as a part of the Business Continuity Checks on 25 Mar 2022] Last change: 01.04.2022 13:52
	22.03.2022 11:17	Problems with printing	Details
Problems with printing Due to a malfunction, printing is not possible in some locations. Last change: 28.03.2022 08:50
	16.03.2022 11:42	Problem with MSSQL databases	Details
Problem with MSSQL databases Due to a malfunction of an underlying service, not all MSSQL database servers are fully functional anymore. Intensive work is being done to fix the problem. Last change: 12.04.2022 14:42
	16.03.2022 11:39	NAS Service Offering in the IT Shop	Details
NAS Service Offering in the IT Shop Currently the NAS12 problems are also affecting the NAS Service Offering in the IT Shop. Please do not process any NAS12 requests in the IT Shop at the moment. A corresponding message will also be posted in the IT Shop. As soon as this message is gone, you will be allowed to process NAS12 requests again. Please excuse for any inconvenience caused Last change: 12.04.2022 14:40
	16.03.2022 05:44	Problems with NAS12 (inclusive Polybox)	Details
Problems with NAS12 (inclusive Polybox) Due to a malfunction, NAS12 is currently unavailable. Among others, Polybox is also affected. Update: In the meantime, the defective hardware components could be replaced. However, in order to ensure normal operation, existing errors on the disks still need to be fixed. Due to this, NAS12 will unfortunately not be available today. Important: The current malfunction will not result in data loss on the NAS. Last change: 12.04.2022 14:40
	15.03.2022 18:04	Emergency reboot of switch swi-hci-d433-b	Details
Emergency reboot of switch swi-hci-d433-b We had to do an emergency reboot of the switch swi-hci-d433-b, as it wasn't responsive anymore, therfore the fialover wasn't working either. We apologize for the disruption and any inconvenience this may have caused. Incident 17:20 - 17:40 Last change: 19.03.2022 08:35
	14.03.2022 14:05	Malfunction e-mail	Details
Malfunction e-mail Currently there are problems with receiving external emails. In addition, the scan to mail does not work on ETH printers. Last change: 18.03.2022 06:41
	14.03.2022 09:40	Problem Lumerical licenseserver	Details
Problem Lumerical licenseserver Currently, licenses for Lumerical cannot be obtained from the ID license server. Last change: 18.03.2022 06:41
	10.03.2022 07:42	accesss switch in SWS no longer reachable (swi-sws-l632-a)	Details
accesss switch in SWS no longer reachable (swi-sws-l632-a) The Network in the Building is broken Last change: 14.03.2022 09:40
	09.03.2022 17:13	Im Gebäude WEG gibt es ein Komplett Netzwerkausfall -> WLAN, Telefon, LAN	Details
Im Gebäude WEG gibt es ein Komplett Netzwerkausfall -> WLAN, Telefon, LAN Im Gebäude WEG gibt es ein Komplett Netzwerkausfall -> WLAN, Telefon, LAN Last change: 17.05.2022 10:14
	04.03.2022 07:59	Network problems	Details
Network problems Due to network problems various services of the ID are not reachable at the moment. Update: The problem could be solved temporarily with a workaround. The definitive solution will be implemented on Monday 7.3.2022 at 07:30. Last change: 10.03.2022 07:42
	24.02.2022 10:06	Processing delay in the IT shop	Details
Processing delay in the IT shop Currently there are disruptions in the processing of orders in the IT shop. We are working on the solution. Short interruptions are to be expected. Last change: 16.03.2022 11:52
	17.02.2022 09:20	No drawing of QuoVadis certificates possible	Details
No drawing of QuoVadis certificates possible At the moment it is not possible to obtain certificates due to a problem at QuoVadis. Certificates already obtained and stored in our PKI can still be downloaded. Machine certificates and TLS/SSL certificates of the ETH CA are not affected. Last change: 22.02.2022 10:06
	14.02.2022 07:20	Processing delay in the l IT shop	Details
Processing delay in the l IT shop Currently there are disruptions in the processing of orders in the IT shop. We are working on the solution. Short interruptions are to be expected. Last change: 24.02.2022 10:03
	02.02.2022 16:10	Switch swi-ml-g56-a has failed	Details
Switch swi-ml-g56-a has failed The switch swi-ml-g56-a is no longer accessible. All UTP sockets connected to it are not working at the moment. Update: We assume that the fiber optic connection has been cutted as a result of construction work. The electrical planner is involved so that the fiber can be repaired or spliced as soon as possible. Last change: 08.02.2022 11:56
	31.01.2022 14:42	Emergency reboot of switch swi-ifw-b33-1-a	Details
Emergency reboot of switch swi-ifw-b33-1-a We had to do an emergency reboot of the swi-ifw-b33-1-a switch because some ports were no longer working properly. We apologize for the disruption this has caused. Last change: 30.03.2022 16:51
	28.01.2022 08:56	Emergency Reboot von swi-hci-d433-b	Details
Emergency Reboot von swi-hci-d433-b Emergency Reboot von swi-hci-d433-b. Wir mussten beim Switch swi-hci-d433-b einen unplanmässigen Reboot machen. Wir bitte um Entschuldigung für die damit verbunden Störungen. Last change: 01.02.2022 09:46
	21.01.2022 08:18	Network malfunction after software upgrade in Ocatavo	Details
Network malfunction after software upgrade in Ocatavo We have a network fault in the Octavo after the software upgrade. We are in the process of fixing the problem. Last change: 30.03.2022 16:51
	20.01.2022 10:17	gitlab login failure	Details
gitlab login failure Currently unable to log in to gitlab.ethz.ch. Error message 500 appears. We are working on solving the problem. Last change: 24.01.2022 10:57
	20.01.2022 07:20	Networkoutage Access IFW/RZ Building	Details
Networkoutage Access IFW/RZ Building Several access switches crashed tonight. To solve the issue a manual power reset was nessecary. Last change: 24.01.2022 10:57
	14.01.2022 15:05	Problems with obtaining new QuoVadis certificates	Details
Problems with obtaining new QuoVadis certificates QuoVadis is experiencing performance issues, causing most requests for new certificates to timeout. As a result, new TLS/SSL and S/MIME certificates cannot currently be obtained from QuoVadis. QuoVadis is working on the fix New certificates from QuoVadis are affected. Certificates already obtained and stored in our PKI can still be downloaded. Machine certificates and TLS/SSL certificates of the ETH CA are not affected. Last change: 18.01.2022 10:39
	12.01.2022 07:42	Network interruption in ETF as a result Intergaler test	Details
Network interruption in ETF as a result Intergaler test Network interruption in ETF as a result Intergaler test Last change: 15.03.2022 18:10
	07.01.2022 08:37	Mail service malfunction (mail.ethz.ch)	Details
Mail service malfunction (mail.ethz.ch) There is currently a malfunction on the mail service. One of the servers has problems communicating with the Active Directory for unknown reasons. Last change: 12.01.2022 07:41
	05.01.2022 15:41	Problems with switch swi-ifw-c32-a	Details
Problems with switch swi-ifw-c32-a Since the integral current test, some of the connections on the swi-ifw-c32-a switch are no longer running Update: The problem could be solved Last change: 31.01.2022 14:42
	03.01.2022 15:27	Replication of MariaDB1-server failed	Details
Replication of MariaDB1-server failed Replication of MariaDB1-server failed. Replica servers are being resynchronized. Last change: 27.02.2022 05:42
	29.12.2021 10:19	unlimited.ethz.ch is not reachable	Details
unlimited.ethz.ch is not reachable The website unlimited.ethz.ch is currently not reachable -> Proxy Error Last change: 22.02.2022 10:23
	23.12.2021 09:26	Spam filter Mailcleaner currently out of service	Details
Spam filter Mailcleaner currently out of service At the moment the ETH spam filter website mailcleaner.ethz.ch is out of order. We are in the process of solving the problem. Since the quarantine administrator is still running, you can contact us for urgent spam mail releases via servicedesk@id.ethz.ch. Please provide us with the mail addresses of the sender and the recipient. Thank you very much! Last change: 29.12.2021 10:19
	22.12.2021 11:28	Problems with the switch swi-rz-d9-a	Details
Problems with the switch swi-rz-d9-a We are currently having problems with the swi-rz-d9-a switch Update: The problem has been resolved Last change: 05.01.2022 15:40
	22.12.2021 07:56	Registration on the network (wifi and wired) is currently not possible	Details
Registration on the network (wifi and wired) is currently not possible .It is currently not possible to log into the network (wifi and wired). We are working on solving the problem Update: The incident has been resolved Last change: 29.12.2021 10:19
	20.12.2021 14:21	Problems with obtaining new QuoVadis TLS/SSL certificates	Details
Problems with obtaining new QuoVadis TLS/SSL certificates The interface to QuoVadis is partially not working anymore. Therefore, no new TLS/SSL certificates can currently be obtained from QuoVadis. S/MIME mail certificates still seem to work. A ticket has been opened at QuoVadis. New TLS/SSL certificates from QuoVadis are affected. Certificates already obtained and stored in our PKI can still be downloaded. Machine certificates and TLS/SSL certificates of the ETH CA are not affected. Last change: 01.02.2022 16:54
	17.12.2021 12:16	Confluence out of service	Details
Confluence out of service Confluence on the unlimited.ethz.ch website is currently out of service. We are working on a solution. Last change: 23.12.2021 09:26
	17.12.2021 10:55	swi-weg-e12-a Member 2 defect	Details
swi-weg-e12-a Member 2 defect Member 2 on the swi-weg-12-a switch is defective. Therefore some network connections are down at the moment. We are working to fix the problem. Last change: 31.01.2022 13:27
	16.12.2021 17:15	Website idn.ethz.ch not reachable	Details
Website idn.ethz.ch not reachable The website idn.ethz.ch (old admintool for polybox and phone-Services) are currently not reachable. We are working on a solution. Last change: 20.12.2021 08:57
	14.12.2021 08:40	Confluence is out of service at the moment	Details
Confluence is out of service at the moment Confluence on unlimited.ethz.ch is currently out of order. We are working on solving the problem. Last change: 17.12.2021 10:55
	13.12.2021 15:47	Problems with ETHIS under macOS Monterey and Safari	Details
Problems with ETHIS under macOS Monterey and Safari Currently there may be problems with the Safari browser under macOS Monterey in ETHIS. The message appears that at the moment the system is not available due to maintenance work. Please use another browser. Last change: 07.03.2022 07:24
	13.12.2021 10:15	Java zero-day vulnerability Log4Shell	Details
Java zero-day vulnerability Log4Shell A critical zero-day vulnerability called Log4Shell has been discovered in the Java logging library. This allows attackers to execute arbitrary code in the commonly used Java logging library Log4j. System managers and admins of affected systems should take immediate action to close the gap. For more information, see this article: https://www.heise.de/news/Neue-Probleme-Log4j-Patch-genuegt-nicht-6295343.html Last change: 05.06.2022 19:52
	13.12.2021 08:40	Phishing "You_have_2_new_important_messages_from_IT_helpdesk"	Details
Phishing "You_have_2_new_important_messages_from_IT_helpdesk" Phishing mails with the subject "Phishing "You_have_2_new_important_messages_from_IT_helpdesk" are currently in circulation. Some of these come from ETH internal addresses. Please ignore and delete these emails. Last change: 23.12.2021 09:26
	10.12.2021 10:06	IT-shop currently out of order	Details
IT-shop currently out of order At the moment there is a malfunction in the IT store. The server itshop.ethz.ch can not be connected. We are trying to fix this as soon as possible. Last change: 13.12.2021 10:15
	30.11.2021 16:39	Problem Confluence	Details
Problem Confluence Confluence is not reachable at the moment. Last change: 17.12.2021 12:16
	25.11.2021 15:40	Problem with Proxy	Details
Problem with Proxy The proxy server of the ETH is down at the moment. Last change: 31.05.2022 12:46
	23.11.2021 11:08	SLA Netzwerkausfall	Details
SLA Netzwerkausfall There is currently a network failure in the SLA, all network connections to the ETH network are interrupted. We work on a solution. We apologize for the inconvenience this may cause. Update: The reason for the network outage are ongoing construction work at the power supply. The network is currently available again and all network components can be reached again. Last change: 29.11.2021 10:46
	17.11.2021 07:42	swi-unispital down	Details
swi-unispital down In Folge eines Brands im Unispital (nicht im MR Zentrum) läuft der Unipital (oder Teile davon) auf Notstrom. Wir müssen warten bis der Strom wieder da ist. In der neuen Technikzentrale ist ein Trafo der das MR Zentrum versorgt abgebrannt und hat auch den Umschalter auf den Backuptrafo blockiert. Last change: 22.11.2021 10:46
	16.11.2021 16:09	Problems with the Infiniband network on Euler VII compute nodes	Details
Problems with the Infiniband network on Euler VII compute nodes We are currently experiencing a problem with the Infiniband network on Euler VII nodes. We are in close contact with the hardware vendors and are investigating the problem. For more information and updates on the problem, please refer to https://scicomp.ethz.ch/wiki/Infiniband_problems_on_Euler_VII_nodes_(November_2021) Last change: 25.11.2021 12:51
	05.11.2021 11:15	Malfunction public WLAN	Details
Malfunction public WLAN The landing page is not accessible on the public and public-5 WLAN. Last change: 12.11.2021 14:53
	02.11.2021 07:06	Probleme mit dem Router HPx	Details
Probleme mit dem Router HPx Wir haben noch unbekannte Probleme mit dem Router HPx. Dies kann zu Netzwerkproblemen in der ganzen Netzwerkzone HPx führen. Last change: 05.11.2021 11:15
	30.10.2021 07:21	Probleme swi-hpf-e16-3-b	Details
Probleme swi-hpf-e16-3-b Wir haben im Moment Probleme mit dem swi-hpf-e16-3-b. Wir sind daran die Störung zu beheben. Last change: 03.11.2021 08:56
	28.10.2021 08:18	NAS12 performance limitations at RZ location	Details
NAS12 performance limitations at RZ location We are currently observing poor performance on the NAS12 at the RZ location and are working on clarifying this. We will inform you as soon as the performance is ok again. Thank you for your understanding. Best Regards, Tilo Steiger ID-SD, Speicherdienste Last change: 02.12.2021 06:17
	27.10.2021 16:26	VPN Service nicht verfügbar	Details
VPN Service nicht verfügbar Heute um ca. 16:10 sind die beiden VPN Concentratoren erneut kurz nacheinander gecrashed. Der VPN Service ist seit 16:33 wieder verfügbar. Danach ist die LEE Unit aber nochmals gecrasht und es gab einen Failover ins HCI. Jetzt sind beide Module wieder online. Last change: 02.12.2021 06:17
	26.10.2021 21:05	VPN Concentrator gecrashed	Details
VPN Concentrator gecrashed Heute Abend ca. 20:15 ist die active und kurze Zeit später auch der standby VPN Concentrator gecrashed. Daher war der VPN-Service für ca. 30 Minuten unterbrochen. Nach dem reboot sieht es wieder OK aus. Wir werden die Crashfiles Cisco zur Auswertung zusenden. Last change: 30.10.2021 07:20
	22.10.2021 10:23	Switch outage swi-hci-f3-a	Details
Switch outage swi-hci-f3-a The switch swi-hci-f3-a is corrently offline. We're working on the solution. Last change: 26.10.2021 07:26
	21.10.2021 15:21	Problem with the network connection in building HCI	Details
Problem with the network connection in building HCI There is a problem on a network router in the building HCI. We are working on fixing the problem. Last change: 25.10.2021 08:54
	19.10.2021 14:59	Problem Web-upload webprint.ethz.ch	Details
Problem Web-upload webprint.ethz.ch Printing via the webupload for students webprint.ethz.ch is currently not working. Work is in progress to correct the malfunction. Last change: 22.10.2021 17:11
	08.10.2021 07:43	Netzwerkstörung auf swi-hpk-c22-a	Details
Netzwerkstörung auf swi-hpk-c22-a Wir haben ein Problem auf swi-hpk-c22-a. Wir sind daran die Störung zu beheben Last change: 21.10.2021 15:21
	07.10.2021 16:30	Malfunction various services	Details
Malfunction various services Due to a malfunction, various services of ID are not available. The reason for this was a DDOS attack between 16:00 and 16:45. Last change: 12.10.2021 16:13
	06.10.2021 09:09	Problems IT Shop	Details
Problems IT Shop The IT Shop is currently unavailable due to a technical problem. The problem is being worked on at full speed. Last change: 10.10.2021 10:09
	04.10.2021 08:55	Backend AEM not reachable	Details
Backend AEM not reachable The backend of the AEM is currently unavailable. Last change: 26.10.2021 21:04
	22.09.2021 09:47	Direct access to Tableau reports from ETHIS is not currently possible. There is a work around.	Details
Direct access to Tableau reports from ETHIS is not currently possible. There is a work around. There is currently a Tableau Server bug that prevents ETHIS from successfully linking to the Tableau reports. Luckily there is a workaround. Please follow the following steps upon encountering the error: 1. Open a new tab in the same browser and visit the following link: https://www.tableau.ethz.ch/#/site/ETHZ-CO/redirect_to_view/8447 2. The Tableau Server may require an additional login - please use your usual login credentials 3. You should then be presented with the 'Kennzahlen Studierenden Bestand' report. The authentication between ETHIS and the Tableau Server has now been established. Please close this new tab and rerturn to your original ETHIS tab. 4. Upon reloading the ETHIS tab, all the reports should now function as required. Last change: 18.10.2021 09:15
	21.09.2021 12:44	IT Shop - Performance Problem	Details
IT Shop - Performance Problem Due to the start of the semester, overload problems may arise. If users lose their sessions, an attempt should be made to execute the desired request again after a short while. It can be helpful at the moment if requests are sent at off-peak times. Last change: 27.09.2021 15:17
	23.07.2021 08:30	New Windows 0-Day vulnerability named "HiveNightmare" or "SeriousSAM".	Details
New Windows 0-Day vulnerability named "HiveNightmare" or "SeriousSAM". Unfortunately, there are no patches available at the moment, only workarounds. Exploits for exploiting this vulnerability are also already available. Although the exploit possibility requires certain prerequisites, we recommend a timely review and, if vulnerable, a quick implementation of the workaround. If your Windows system is managed by an Information Technology Support Group (ISG), you do not need to do anything. If you are responsible for your Windows system yourself, please follow the steps described here: https://unlimited.ethz.ch/x/6yU2B Last change: 25.10.2021 08:54
	23.07.2021 08:26	PrintNightmare continues: New CVE-2021-34481	Details
PrintNightmare continues: New CVE-2021-34481 After Microsoft published unscheduled out-of-band patches against "PrintNightmare" (CVE-2021-34527) and the regular cumulative security fixes on July patchday 2021, the manufacturer already had to inform about another vulnerability a few days ago. It is a "Windows Print Spooler Elevation of Privilege Vulnerability" (CVE-2021-34481) with a high threat level. If your Windows system is managed by an Information Technology Support Group (ISG), you do not need to do anything. If you are responsible for your Windows system yourself, please follow the steps described here: https://unlimited.ethz.ch/x/9iE2B Last change: 25.10.2021 08:54
	02.07.2021 14:44	Zero Day Vulnerability PrintNightmare (CVE-2021-34527)	Details
Zero Day Vulnerability PrintNightmare (CVE-2021-34527) Although a patch for the PrintNightmare vulnerability (CVE-2021-34527) has finally been published by Microsoft for all Windows operating system versions since 07.07.2021, it unfortunately only partially protects against attacks via the network. In addition, local privilege escalation is still possible. If your Windows system is managed by an Information Security Support Group (ISG), you do not need to do anything. If you are responsible for your Windows system yourself, please follow the steps described here: 1. patch immediately 2. implement the additional protection measures, see https://unlimited.ethz.ch/x/ags2B (regularly updated), until further notice or have them activated. Last change: 25.10.2021 08:54

Old fault reports

Issues with ETHIS and Google Chrome

Login into GMIS does not work

Access to NAS12 disturbed

Problem with switch swi-hci-d533-b

IT Shop not reachable

Problems with the MFA registration

Unknown network failure LCA

swi-hci-d525-a 'down'

Problems with swi-hci-d513-a

Error on swi-chn-h77-a member down

SharePoint

Netzwerkproblem im Gebäude OAT

problems with switch swi-chn-g36-a

Firewall redundancy issues

Calls OpenScape Mobile App

Problems with the switch swi-chn-l15-a since last night

Reset via SMS

Login Printers - PaperCut is not available.

Hotline Service Desk of IT Services out of operation

Network failure swi-hci-d513-b

Currently there are partial problems with the provisioning of services in the IT Shop.

swi-cab-e20-2-a is down

Citrix Workspace certificate problem - users unable to login

Problems with switch swi-hci-c337-a

Login IAM (passwort.ethz.ch)

MFA Reset not possible

Emergency Reboot von Switch xswi-bsa-c234-b

Restore / Restriction of the Phone forward permission

Currently there are problems with the DHCP and DNS servers

Störung Etagenswitch swi-chn-h77-a

QR code website for MFA registration out of order

Network problems

Floor-Switch swi-hif-b73-a is offline

Login problems

Confluence failure

Email problems with PSI recipients

gitlab.ethz.ch is down at the moment.

Accessibility Services

Problems with WordPress websites

Login IT Shop

No procurement of DigiCert TLS/SSL certificates

gitlab.ethz.ch not reachable

Linux web hosting several sites down

Update: Fault on NAS12 storage

polybox down

Malfunction: No receipt of QuoVadis mail certificates

Smartdesk malfunction

Obtaining certificates

Problem with sending e-mail to external addresses

Linux in the computer rooms: currently no login possible

ethis website remains white

Network issues with DNS-Service

public wifi does not send sms with code

Login delay with ETH card on MFDs

MFA Problems

Network problems as a result of a defective switch swi-hci-c125-5-a

WLAN performance in large lecture halls

people.ethz.ch not available

Wifi/VPN Password

Confluence not reachable

Certificate error on idbdfedin16.ethz.ch

ETHIS functionalities limited

Network problems in the ZO realm

Confluence not reachable (unlimited.ethz.ch)

scan to mail still out of order

no incoming mail from external and scans

ETH website partially unavailabl

New teams can no longer be created in Teams via the Provisioning App.

NAS22 in Hönggerberg

Problems with Sympa

Phishing "[Spam:]Vermehrt Lockouts auf ETH Accounts- vermeiden [Spam:]"

Phishing "aus der Geschäftsstelle des Präsidenten der ETH Zürich" und "ETHZ/SCHOOL BROCURE"

Increased lockouts on ETH accounts

itshop with VPN and realm id-mazo not available

The login on password.ethz.ch does not work even with correct login credentials

partial network disruption Hönggerberg and data center

Error DNSSEC

Network outage swi-hg-h16-4-a

Confluence