IT Services
The Information Technology Services (ITS) department supports teaching, research and administrative units by providing services that are related to information and communication technology.
The IT Services department reports to the Vice President of Infrastructure.
ITS offers members of ETH Zurich high-quality, flexible and scalable IT services and therefore enables them to compete with the best universities in the world.
- To ITS Homepage
- To our services: IT-Offering
- To open positions: Career at the IT Services department
- "Stay informed with the latest IT news at ETH" - Our newsletter inside|out
- With our secure, efficient and high-quality IT infrastructure and services, as well as through our consulting, we contribute significantly to the success in research, teaching, knowledge and technology transfer.
- We think and act in an agile manner and develop or purchase demand-driven, modular solutions.
- We pursue technological innovations and apply them in a beneficial way for our customers. Where appropriate, we do this in cooperation with other universities and organizations.
- We use scale effects to provide an optimal basic service and develop tailor-made solutions for our customers in cooperative collaboration.
- We attract outstanding, highly-motivated employees and enhance their further development.
- We engage in professional exchange with the world's best universities and promote cooperation among the IT services of Swiss universities.
Dr Rui Brandao is the director of the department IT Services at ETH Zurich.
The Head Office is responsible for operational and staff supervision, as well as the controlling of the IT Services (ITS) global budget. It also supports the Director in the strategic development and management of the IT Services. It ensures the underlying conditions necessary for efficient and effective operation, as well as the further development of IT-infrastructure at ETH. The Head Office represents the IT Services to the higher authorities, departments, institutes and other universities as well as to suppliers. Furthermore, ITS management evaluates IT risks and proposes measures to reduce corresponding risks.
More about IT Services Strategy
Employees
Dimitrios Fazzone manages the section Applications.
The services of ID Applications (APPS) include e-mail, groupware (collaborative software solutions) as well as hosting of websites, databases and applications. The portfolio also includes design, implementation and further development of various systems (central operational information system, identity & access management, SAP ERP, web content management as well as solutions for Educational Development and Technology and the departments) of ETH Zurich. Other services include information technology support and the handling of software-related projects for the Executive Board, the departments and central administrative units. This may include SW system architecture, system integration, application and interface development as well as the implementation of IT projects (according to appropriate agreements).
Groups and employees
- internal page chevron_right SW Project Services
- internal page chevron_right SAP Development
- internal page chevron_right Operational Information Systems
- internal page chevron_right IAM and eServices
- internal page chevron_right WCMS and Mobile Applications
- internal page chevron_right Messaging
- internal page chevron_right Windows Services
- internal page chevron_right Hosting
- internal page chevron_right Application Management
Dordaneh Arangeh manages the section Corporate Centre.
The section Corporate Centre (CCR) provides ETH Zurich-wide support in IT procurement & compliance, software asset management (SAM), contract and supplier management in the area of IT goods & services. CCR is responsible for the IT Service Catalogue, Service Management Office (SMO) and Business Relationship Office (BRO). Another area of responsibility is project management, including the Project Management Office. The Corporate Centre is also responsible for the Cloud Service Center, IT Finance & Controlling, IT Quality Management (QM), IT Training and the IT Training Lab.
Groups and employees
Dr Miroslav Kobas manages the section Costumer Experience and Solutions.
The section Customer Experience and Solutions (CxS) is responsible for user support and IT workstation management in research departments, the central administrative units and at ETH-related units. In addition, CxS manages the central computer workspaces, is responsible for the IT infrastructure of online examinations and operates the multifunction printers at ETH. The Service Desk as well as client engineering (Windows, macOS and Linux) complete the portfolio of tasks. CxS is in direct contact with students and IT users in the various academic and administrative areas. It is the point of contact for all operational IT matters, answers questions and solves problems itself if possible or forwards them to the appropriate specialist departments.
Groups and employees
- internal page chevron_right Service Desk
- internal page chevron_right ZO-Support
- internal page chevron_right Managed Services
- internal page chevron_right Services for D-BIOL
- internal page chevron_right Services for D-GESS
- internal page chevron_right Services for D-MAVT
- internal page chevron_right Services for D-MTEC
- internal page chevron_right Client Delivery
- internal page chevron_right Printing
Dr Armin Wittmann manages the section Infrastructure.
The section Infrastructure (INFRA) is responsible for the the data and voice networks of ETH Zurich as well as for the planning, installation and their maintenance. It is also responsible for services in the areas of storage, data backup and archiving, as well as servers, including the provisioning, setup and management of the virtualisation infrastructure. The IT Security Center fulfills another core task with preventive methods and, in the event of a security incident, with reactive processes for the entire ETH Zurich. In the area of audio and video, INFRA's portfolio includes the audiovisual infrastructure in lecture halls and seminar rooms, the equipment lending pool, and live streaming and recording of lectures and events. It produces videos in various formats (image film, documentaries, teaching/learning videos, tutorials) on site or in the ETH video studio and operates the ETH Zurich video portal. The video conferencing service supports cross-site communication and collaboration, both in specially equipped rooms and at the workplace.
Groups and employees
- internal page chevron_right Section assistants
- internal page chevron_right Network Installations and Planning
- internal page chevron_right Data Networks
- internal page chevron_right Network Applications
- internal page chevron_right IT-Security Center
- internal page chevron_right Voice Networks
- internal page chevron_right Server
- internal page chevron_right Storage
- internal page chevron_right Multimedia Technologies
- internal page chevron_right Multimedia Production
- internal page chevron_right IT Infrastructure Architect
- internal page chevron_right Project "Hindernisfreie ETH (hifrETH)"
Dr Bernd Rinn manages the section Scientific IT Services.
The section Scientific IT Services (SIS) provides research-related IT services for computationally and data-intensive research at ETH Zurich. SIS offers a broad portfolio of services that has been developed and refined together with its scientific customers. The portfolio includes resources for scientific computing (HPC), as well as services for scientific data management (including LIMS and ELN functionalities). SIS provides advice and support on scientific computing, software and data management, as well as data science methods, and offers training on these topics. SIS provides a secure data platform for working with strictly confidential research data and helps - by individual agreement - with the creation, adaptation and optimisation of scientific software, as well as its integration into workflows for data acquisition and evaluation.
Groups and employees
Locations
The main offices of the IT services are found in the Octavo building (OCT) in Oerlikon. Other ITS offices are located in the central campus area or on the Hönggerberg campus.
The service desk is located in the main building (HG E11) on the Centrum campus.
Octavo
Binzmühlestrasse 130
8092 Zürich