IT Services

The Head Office is responsible for operational and staff supervision, as well as the controlling of the IT Services (ITS) global budget. It also supports the Director in the strategic development and management of the IT Services. It ensures the underlying conditions necessary for efficient and effective operation, as well as the further development of IT-infrastructure at ETH. The Head Office represents the IT Services to the higher authorities, departments, institutes and other universities as well as to suppliers. Furthermore, ITS management evaluates IT risks and proposes measures to reduce corresponding risks.

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The services of ID Applications (APPS) include e-mail, groupware (collaborative software solutions) as well as hosting of websites, databases and applications. The portfolio also includes design, implementation and further development of various systems (central operational information system, identity & access management, SAP ERP, web content management as well as solutions for Educational Development and Technology and the departments) of ETH Zurich. Other services include information technology support and the handling of software-related projects for the Executive Board, the departments and central administrative units. This may include SW system architecture, system integration, application and interface development as well as the implementation of IT projects (according to appropriate agreements).

The section Corporate Centre (CCR) provides ETH Zurich-wide support in IT procurement & compliance, software asset management (SAM), contract and supplier management in the area of IT goods & services. CCR is responsible for the IT Service Catalogue, Service Management Office (SMO) and Business Relationship Office (BRO). Another area of responsibility is project management, including the Project Management Office. The Corporate Centre is also responsible for the Cloud Service Center, IT Finance & Controlling, IT Quality Management (QM), IT Training and the IT Training Lab.

The section Customer Experience and Solutions (CxS) is responsible for user support and IT workstation management in research departments, the central administrative units and at ETH-related units. In addition, CxS manages the central computer workspaces, is responsible for the IT infrastructure of online examinations and operates the multifunction printers at ETH. The Service Desk as well as client engineering (Windows, macOS and Linux) complete the portfolio of tasks. CxS is in direct contact with students and IT users in the various academic and administrative areas. It is the point of contact for all operational IT matters, answers questions and solves problems itself if possible or forwards them to the appropriate specialist departments.

The section Infrastructure (INFRA) is responsible for the the data and voice networks of ETH Zurich as well as for the planning, installation and their maintenance. It is also responsible for services in the areas of storage, data backup and archiving, as well as servers, including the provisioning, setup and management of the virtualisation infrastructure. The IT Security Center fulfills another core task with preventive methods and, in the event of a security incident, with reactive processes for the entire ETH Zurich. In the area of audio and video, INFRA's portfolio includes the audiovisual infrastructure in lecture halls and seminar rooms, the equipment lending pool, and live streaming and recording of lectures and events. It produces videos in various formats (image film, documentaries, teaching/learning videos, tutorials) on site or in the ETH video studio and operates the ETH Zurich video portal. The video conferencing service supports cross-site communication and collaboration, both in specially equipped rooms and at the workplace.

The section Scientific IT Services (SIS) provides research-related IT services for computationally and data-intensive research at ETH Zurich. SIS offers a broad portfolio of services that has been developed and refined together with its scientific customers. The portfolio includes resources for scientific computing (HPC), as well as services for scientific data management (including LIMS and ELN functionalities). SIS provides advice and support on scientific computing, software and data management, as well as data science methods, and offers training on these topics. SIS provides a secure data platform for working with strictly confidential research data and helps - by individual agreement - with the creation, adaptation and optimisation of scientific software, as well as its integration into workflows for data acquisition and evaluation.